The Net Vet

Effective Date: 15 th April 2021

At The Net Vet, operated by Petcare Innovation LTD, we are committed to protecting
the privacy and security of our customers’ personal information. This Privacy Policy
outlines the types of information we collect, how we use it, and the measures we
take to safeguard it.
This notice covers most of the ways in which you will interact with us, through the
website, video vet services, veterinary services provided and on social media or via
our Apps.
If we need to use your personal data in different ways, or for reasons not covered by
this notice, we will let you know. We will also update this notice from time to time.

Information We Collect:
Most of the personal data we collect is directly from you, as you use or request
services from us, or get in touch. Technical information will be generated where you
use our website, apps, or other online services.

 Personal Information: When you sign up for our services or interact with our
app, we may collect personal information such as your name, email address,
phone number, postal address, and payment details.
 Pet Information: We may collect information about your pets, including their
name, age, breed, medical history, and any other relevant details necessary
to provide our services.
 Usage Information: We may collect data on how you interact with our app,
including your browsing activity, the pages you view, and the actions you take.
 Device Information: We may collect information about the device you use to
access our app, such as your IP address, device type, operating system, and
browser type.

How We Use Your Information:
 Providing Services: We use the information we collect to provide veterinary
support and assistance to you and your pets
 Improving our Services: We may analyse user data to enhance and
personalise our services, improve the functionality of our app and website,
and develop new features.
 Communication: We may use your contact information to send you updates,
notifications, and promotional materials related to our services. You have the
option to opt-out of receiving marketing communications at any time.
 Legal Compliance: We may use your information to comply with applicable
laws, regulations, or legal processes, or to respond to lawful requests from
public authorities.
If you do not want us to use some of your personal data, we may not be able to
provide services to you – for example payment data or contact details.
We do not normally collect or use ‘special category’ data, such as religion, sexuality,
or health data.

Data Security: We take appropriate measures to protect your personal information
from unauthorised access, alteration, disclosure, or destruction. This includes using
encryption technology, implementing access controls, and regularly reviewing our
security procedures.
We limit access to your personal data to those employees, agents, contractors, and
service providers who have a need to know. They will only process your personal
data on our instructions, and they are subject to a duty of confidentiality and other
contractual terms to protect your data.

Data Retention: We retain your personal information for as long as necessary to
fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is
required or permitted by law.
Third-Party Services: We may use third-party service providers to assist us in
delivering our services, such as payment processors and cloud hosting providers.
These providers may have access to your personal information only to perform these
tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Your Rights: You have the right to access, correct, or delete the personal
information we hold about you. You may also have the right to restrict or object to
certain processing activities or request the transfer of your data. To exercise these
rights, please contact us using the contact information provided below.
Updates to this Privacy Policy: We may update this Privacy Policy from time to
time to reflect changes in our practices or legal requirements. We will notify you of

any material changes by posting the updated Privacy Policy on our website or
through other communication channels.
Contact Us: If you have any questions or concerns about this Privacy Policy or our
data practices, please contact us at membership@thenetvet.co.uk
By using our app and services, you consent to the collection and use of your
information as described in this Privacy Policy.
Thank you for trusting The Net Vet with your pet’s care.

Petcare Innovation LTD

This version was last updated in April 2024.